Collection and Use of Information

 

Lillipollen collects personal data for the purpose of providing a specific service or product requested by the customer. Certain information may be required in order to provide this product or service, such as full name of customer & recipient, authorised users, billing address, e-mail address & contact phone numbers.

The information collected may also be used to inform the customer of additional products & services, which may be of interest to them. All marketing material sent to the customer will include an option for the customer to request removal from mailing or contact lists for any future marketing.

Disclosure of Information

Lillipollen will not disclose any personal information such as your name, address, email, or telephone number to any person outside of the company, unless the customer has authorised us to do so, we are required by law to disclose such information, or if it assists Lillipollen to deliver our products & services. We have carefully considered the outside organisations we have partnered with and know that they too respect our customers privacy. Some examples of the types of organisations include:

  • Financial services providers, such as banks or third party supplier for securing payment of the products or services we provided to you, such as PayPal & our online payment gateway providers Stripe.

  • Our technology service providers, such as internet service providers, database management services, digital mail providers who send communications on our behalf & service providers for the prevention of fraud & protection of data.

  • Service providers who perform market research or manage or review the services provided to you.

  • Courier companies which organise delivery of the products you have purchased.

Please note these companies may change from time to time. Furthermore, under no circumstances will Lillipollen sell or receive payments or services for disclosing customer's personal information to any partner or external company. 

Cookies

This site uses cookies both for this website & third party websites to enhance your user experience. A 'cookie' keeps track of the information you provide such as the products in your shopping cart. Lillipollen use cookies to let us know that you are a prior customer and to provide certain features such as member options.

Offline Payment

If you are still uncomfortable purchasing online at www.lillipollen.com.au that's fine! You can call us from within Australia on +61 7 3358 4656 to place an order & arrange payment by credit over the phone.

Anonymity

Lillipollen customers have the right to remain anonymous except in circumstances where personal information is required to complete a credit card or account transaction. Lillipollen will not disclose the sender information to the recipient unless specifically requested to do so by the sender.

Privacy in Email

In email communications, there has always been, and always should be, an expectation of privacy between the sender & the intended recipients of a message. Privacy is compromised, however, if personal information or private email content is shared with parties other than the sender & intended recipients without their consent. Lillipollen does not share or reveal email content or personal information with third parties. Email messages remain strictly between the sender and intended recipients.